Product Information

The website www.electroweld.com.au is owned and operated by Electroweld. All products listed on www.electroweld.com.au are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock levels of each shoe may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

Listing Errors

In the event a product is listed with an incorrect image, an incorrect price due to typographical error or error in pricing information received from our suppliers, Electroweld shall have the right to refuse or cancel any orders placed for product listed incorrectly. Electroweld shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been processed. If payment has been taken for the purchase and your order is cancelled, Electroweld shall immediately issue a refund back to your account.

– If we discover an error in the price or description of an item you have ordered , we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Electroweld reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. When ordering, your credit card is charged when you place your order. All orders are in Australian dollars. Please note that we do not store your credit card number on our servers. If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Note: We take credit card fraud very seriously, so we may contact you to ascertain shipping and credit card details for verification purposes. We reserve the right to ask for scans of photo ID.

 

Direct Deposits

We accept Direct Deposits at Electroweld. Orders are processed upon receipt of a money into our bank account. Please allow up to 3 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received.

 

Out-of-Stock Products

We will ship your product as it becomes available, usually by the next business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

 

Copyright Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Electroweld, Copyright © 2015, All Rights Reserved. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The description of our products and photography is the copyright property of Electroweld, and specifically you may not use that description as the description of the product should you choose to re-sell the items elsewhere. This includes all product information, images and specifications where applicable.

 

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Electroweld signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

 

Shipping Information

The cost of shipping is clearly indicated for each product ordered, and is included in the invoice total. Orders are generally processed and posted in two to three working days. Unfortunately, at some times, processing orders may take longer.

 

Shipping Errors

Electroweld uses quality carriers, however the reality is that errors may occur. In the event of delivery errors, Electroweld will use all its efforts to ensure you receive your goods, receive a replacement or are refunded your purchase price.

 

Warranties

Where applicable, the warranty offered for the products sold by Electroweld are the manufacturer’s warranty.

Where there is no manufacturer’s warranty available, Electroweld offers a warranty for the products, as specified in the product specifications.

Electroweld’s warranty is limited to replacement of the item or refund of the purchase price, to be determined by us.

 

Limitation of Liabilities

Under no circumstances will Electroweld be liable for any direct, indirect, special, incidental, consequential, or other damages resulting from any product purchased from Electroweld, beyond the value of the item purchased, including, without limitation, any lost profits, business interruption, or loss of programs or information. Electroweld reserves the right to change any specification, design, model and or other information without notice.

 

Guests and Registered Users

  • You may access and/or use the website as a guest or as a member.
  • To become a member of the website, you must provide your name and address, telephone number and a valid email address. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us through the website.
  • We only permit one registration per email address.
  • You must not use another members’ account without permission.
  • You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your account.
  • We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.

 

Returns Policy

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

 

In-Store Purchases

Please note: Electroweld does not refund for change of mind on in-store purchases unless the goods are faulty.

For an in-store purchase you believe is faulty, this can be assessed in any Electroweld retail store. Please ensure you have your proof of purchase with you. In the majority of instances the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to supplier for further assessment).

 

ONLINE PURCHASES

For an online purchase you believe is faulty, please email us with any photos of the faults to sales@electroweld.com.au and we’ll look into it.

 

What do I do if my Purchase is Faulty?

Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns due to a faulty product will be accepted by Electroweld within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss ordamage was a reasonably foreseeable consequence of a failure by Electroweld to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.

 

Prices and Promotions

Prices are as set out on the website and include GST at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered , we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

 

General

Electroweld may revise these terms at any time. Use of this website is subject to the revised terms. These Terms were last revised in June 2015.