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Returns and Refunds Policy

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

In-Store Purchases

Please note: Electroweld does not refund for change of mind on in-store purchases unless the goods are faulty.

For an in-store purchase you believe is faulty, this can be assessed in any Electroweld retail store. Please ensure you have your proof of purchase with you. In the majority of instances the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to supplier for further assessment).


For an online purchase you believe is faulty, please email us with any photos of the faults to sales@electroweld.com.au and we’ll look into it.

What do I do if my Purchase is Faulty?

Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns due to a faulty product will be accepted by Electroweld within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss ordamage was a reasonably foreseeable consequence of a failure by Electroweld to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.

Prices and Promotions

Prices are as set out on the website and include GST at the current rate but exclusive of delivery charges. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered , we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.


Electroweld may revise these terms at any time. Use of this website is subject to the revised terms. These Terms were last revised in June 2015